Free Delivery on orders over £45

Help & Contact

Please select the subject below and click for more information.
  • Where is my order? UK Delivery

    Waiting on a delivery? 

    Our terms stipulate a dispatch window of 1 - 2 working days, and the delivery period is dependant on the courier, please allow up to 7 working days for your order to be delivered. 

     

    If you have chosen a next working day delivery option, the order will be delivered one working day after the date of dispatch. An email will be sent to you notifying you of confirmation of the order. Once the order has been dispatched you will receive another notification from DPD regarding your delivery date. If the order is not delivered one working day after it was handed over to DPD, please contact us for more information. It may be due to an issue with the courier, weather or other factor beyond the scope of our control. 

     

    Please refer to the following:

    1. Your delivery address is correct (this is the main reason customers do not receive orders within the allotted time period)
    2. You have checked the premises and with neighbours (provided the tracking indicates it has been delivered) 
    3. 7 days have passed, and no delivery has been made. 

    If you've checked the above points, please click **here**, fill out the form and we'll investigate. You will receive a response from us within one day. 

  • Has my order been dispatched?

    Waiting for an order to be shipped? 

    We aim to ship all orders as soon as possible, and this is mostly the next working day. For example: if you place an order on Wednesday at 15:00pm, the order will be shipped with the chosen courier the following day. You should receive an update from us via email once the order has been prepared for dispatch. 

    Another email will be sent from the courier with tracking information. 

    Occasionally an order may not be sipped the next working day - due to payment pending, products out of stock, incorrect address etc. If this is the case we may need to contact you in order to proceed. Please check your emails for correspondence. 

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