WHERE IS MY ORDER?
Wondering how to find out where your order is?
To find out where your order is, you simply need to email us or click here quoting your order number and name and we will give you an update and a tracking number if you haven’t received one.
if you have paid for DPD delivery, you should have received and email from DPD quoting your tracking number. If you haven’t just email us and quote your order number. We will get back to you with an update and your tracking number.
HAS MY ORDER BEEN DISPATCHED?
Wondering whether your order has been dispatched yet?
If you have placed your order, you will receive an email confirmation of payment, and also a dispatch confirmation.
Please keep in mind we have a 2 working day dispatch period, this is to allow us extra time over busy periods like christmas. Having said that we always aim to dispatch your order as soon as possible.
Once you have received your dispatch confirmation you can expect to receive your parcel within the timeframe of which ever courier service you have selected. Is some instances we may dispatch orders on weekend or bank holidays, in this case, please keep in mind it will be collected by the courier on the next working day.
WHEN WILL I RECEIVE MY ORDER?
How long will it take?
Once your order has been confirmed as dispatched you will not be waiting long.
DPD –
If you have placed an order and selected DPD Next Day Delivery, you can expect to receive it the next working day from dispatch. (Please keep in mind that although DPD offer next day, it is not guaranteed and we do suggest allowing up to 7 working days for your order, although it is unlikely you will have to).
Royal Mail –
Royal Mail is our standard delivery and you can expect to receive your order within 2 working days from dispatch. Although Royal Mail suggests that it is an aim and not a guarantee. Keep this in mind and allow up to 7 working days.
European –
Upon receiving your dispatch confirmation, you can expect to receive your order within 5-7 days. (Please be aware that this is our aim but not a guarantee, please allow up to 10 working days delivery).
International –
Upon receiving your dispatch confirmation, you can expect to receive your order within 7-10 days. (Please be aware that this is our aim but not a guarantee, please allow up to 14 working days delivery).
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I am a UK and i have not received my order yet.
Please allow up to 7 working days for your order to be delivered. If you contact us before 7 working days, there is nothing we can do to help.
If it has been 7 working days since your order has been dispatched, Please check the points below before contacting us.
1. Please make sure the delivery address you have provided is correct, check this against your order confirmation email.
(Please note that if incorrect and Drip Hacks have received it back, you will need to pay the delivery fee)/
2. Please keep in mind that our orders sometimes come in grey envelops as well as boxes, and you may have already received it without realising.
3. Check with your Local Royal Mail/DPD Depot to make sure they have not stored it. Or also with a neighbour.
4. If you have gone through all of the above points and 7 working days have passed, click the like below to submit a ticket to which will put you in contact to a member of the customer service team.
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I am a European and i have not received my order yet.
Please allow up to 10 working days for your order to be delivered. If you contact us before 10 working days, there is nothing we can do to help.
If it has been 10 working days since your order has been dispatched, Please check the points below before contacting us.
1. Please make sure the delivery address you have provided is correct, check this against your order confirmation email.
(Please note that if incorrect and Drip Hacks have received it back, you will need to pay the delivery fee).
2. Please keep in mind that our orders sometimes come in grey envelops as well as boxes, and you may have already received it without realising.
3. Check with your Local Depot to make sure they have not stored it. Or also with a neighbour.
4. If you have gone through all of the above points and 7 working days have passed, click the like below to submit a ticket to which will put you in contact to a member of the customer service team.
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I am an international Customer and i have not received my order yet.
Please allow up to 10-14 working days for your order to be delivered. If you contact us before 10-14 working days, there is nothing we can do to help.
If it has been 10-14 working days since your order has been dispatched, Please check the points below before contacting us.
1. Please make sure the delivery address you have provided is correct, check this against your order confirmation email.
(Please note that if incorrect and Drip Hacks have received it back, you will need to pay the delivery fee).
2. Please keep in mind that our orders sometimes come in grey envelops as well as boxes, and you may have already received it without realising.
3. Check with your Local Depot to make sure they have not stored it. Or also with a neighbour.
4. If you have gone through all of the above points and 7 working days have passed, click the like below to submit a ticket to which will put you in contact to a member of the customer service team.
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